Claims Department

Who do I contact if my household goods were damaged during my move?

1. All claims must be filed in writing, within nine months of the date of delivery to residence. If your goods were placed into storage-in-transit, and remain in storage in excess of 180 days, you have nine months from the date of conversion to permanent storage in which to file a claim.
2. Please do not discard or repair any items without prior authorization from this office, as we reserve the right to inspect all claimed items.
3. If you are claiming any damaged items which were packed, please indicate whether or not the carton was damaged. Please also save the packing material and carton for our inspection.
4. Please describe the nature and location of damages for each article claimed, and furnish repair estimates whenever possible to support the claim.
5. Please provide the manufacturer’s name, the model, and the serial number of any appliances or electronics equipment claimed as missing or damaged.
6. Copies of original purchase receipts should be submitted with your claim for items requiring replacement.
7. Please make certain that all items you wish to claim are included on your claim form, and that the claim form does constitute your complete and entire claim. Make sure your form is notarized.